Frequently Asked Questions
Everything you need to know about shopping with JVL Home.
What is the standard shipping time for furniture and decor?
Most orders are processed within 1-2 business days. Delivery typically takes 5-7 business days depending on your location, though larger furniture items may require specialized freight handling and take up to 14 days.
Do you offer international shipping?
Currently, JVL ships exclusively within the continental United States. We are looking into international shipping options for the near future.
What is your return policy for home goods?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Affirm and Klarna.
Are your wood products sustainably sourced?
Yes, at JVL we prioritize sustainability. Our wooden furniture is crafted from FSC-certified timber and reclaimed materials whenever possible to ensure environmental responsibility.